Desjardins Capital régional et coopératif
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    We’re here to answer your questions. Don’t hesitate to contact us by regular mail or email or call one of our agents.We’re here to answer your questions. Don’t hesitate to contact us by regular mail or email or call one of our agents.

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    Capital régional et coopératif Desjardins

    2, complexe Desjardins, suite 1717
    PO Box 760, Desjardins Station
    Montréal, Québec H5B 1B8

    capital.regional@desjardins.com

    Investor Relations

    Telephone: 1 888 522-3222

    Complaint handling

    Your satisfaction, our priority

    We’re committed to providing you quality service that meets your expectations. By sharing your comments, suggestions, or dissatisfaction, you help us improve our services, and we thank you for that.

    STEP 1 - How to share your dissatisfaction

    Services received in a caisse

    If your dissatisfaction concerns a service received at the caisse, please contact the person or business sector that provided the service, or consult the available options at desjardins.com/comments.

    CRCD shares or their distribution method

    If your dissatisfaction concerns the characteristics of CRCD shares or their distribution method, you have three options.

    STEP 2 - How to file a complaint

    Not satisfied with the response received in Step 1, or haven’t received a response within 20 days?

    The Complaint Handling Team will automatically take over your file, with no action required on your part. A conclusion will be provided within a maximum of 60 days from the start of Step 1.

    An effective, fair, and free complaint-handling framework has been established to meet the quality standards set by regulations.

    Before contacting the Complaint Handling Team, please ensure that you have completed Step 1. To ensure timely follow-up, we invite you to identify yourself by providing your first name, last name, and phone number. If you prefer to submit your complaint by email, please follow best practices for online security and limit the personal information you include.

    Complaint Handling Team
    100, rue des Commandeurs, Lévis, Quebec, G6V 7N5
    1 888 556-7212 | Fax: 418-835-2551
    plaintes@desjardins.com

    Change of address

    To make a change of address, please complete the form above, selecting the reason 'Change of address'.